We care about you and we care about your data. We keep records of our work with you to positively serve you as an individual, and to improve our services to our communities as a whole. We do not sell, rent or lease your information in any form and we are committed to ensuring the security of your personal data.
We’re committed to keeping your data safe. We’re also committed to being up front and honest about what information we’re collecting, why we do this, and how we use it. We will not share any of the information with any third parties for marketing purposes and your information will generally only be stored within the European Economic Area. Where this is not the case, they are stored in a recognised country, as defined by the Information Commissioner’s Office (ICO) or are processed under the Standard Contractual Clauses adopted by the European Commission, and we will be upfront about this. The information you provide will be held securely by us and/or our data processors whether the information is in electronic or physical format.
When engaging with our services there will be some personal information which we need to collect in order to offer you the best possible support. As each service requires different information you will receive a printed privacy notice which will explain:
Depending on the service we will collect your information under one or more of the following legal bases:
If you have any objections to these types of processing, you can contact the Data Protection Officer using the details here.
We may need to share some of your information, and we will always take appropriate precautions before doing so. If there are parties we share with regularly, their details will also be provided in your privacy notice, along with a reason for doing so. Where we do not need to share information, we will always ask for your consent. We do this to respect your right to have a control over your data, and where it is going.
If you have any questions please speak to your service manager or you can contact our Data Protection Officer using the details here.
If you currently or have previously used one of our services and would like to understand or exercise your data protection rights, you can also contact our Data Protection Officer using the details below.
We will keep your data for a period of 3 years, after you have left the service. Your data will then be minimised and only the following information will be kept:
In some exceptional cases we may have to keep additional information. This will only be done if there were any significant risks to other clients, staff or property which we’d need a record of should you re-engage.
This information will only be kept for a maximum of seven years after you have left the service.
Caafi Health is a Community Interest Company (13432762) which supports people living in Bristol with overcoming barriers to accessing healthcare services. For the purpose of the Data Protection Act 1998 and under the General Data Protection Regulations the Data Controller is Caafi Health CIC, unit 18, The Coach House, 2 Upper York Street, Bristol BS2 8QN.
If you have any questions about this privacy statement you can contact us at firstname.lastname@example.org
Caafi Health will review and may update this statement from time to time. You should check this page periodically to ensure that you are aware of any changes.
Caafi Health CIC is a Community Interest Company registered in England and Wales with company number 13432762.
Registered office is: Caafi Health, Unit 18, The Coach House, 2 Upper York Street, St. Paul's, Bristol BS2 8QN
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